The stars at night are big and bright...

The stars at night are big and bright...
The stars at night are big and bright...

Wednesday, December 31, 2008


The world is not coming to an end! This is not Y2K! All IGA's will be open all day tomorrow!

You may think I'm being overly dramatic here. That is unless you went to IGA today. KOWABUNGA! The place was a madhouse!

I don't think I'm in danger of revealing any trade secrets here, but history shows New Year's Eve is not a big sales day for grocery stores and we scheduled accordingly. Boy, was that a mistake! We were swamped from the time we opened the doors to the time I made my tactical retreat. We had all the registers open (WalMart could take a lesson on that) and had anyone qualified to run a register working at one.

Today was also the day I make home deliveries so I wasn't able to help out as much as I could have. But trust me, I was multitasking my ass off. Take phone order, pull order, deliver order, RTB (return to base), work customer service window, pull 2 orders at once, pull 3rd order while they check out the other 2, stock shelves, deliver orders, RTB, make bank run, work express register, pull order, deliver, RTB ect,ect,ect.... lather, rinse, repeat.

The highlight of my day came an hour and a half after I should have ended my shift. I stayed around to help out and we ran out of bread. I went to the back brought out fresh bread and started filling the shelves. I had just finished filling the hamburger buns when a lady (and I use the term loosely) walked up and started digging thru the buns. She would pinch then discard a pack of buns and move on to the next. After the 7 or 8th pack, in a very polite tone I said "Ma'am, they're all the same date. I just put them out" in case she thought there were fresher buns on the shelf. She went from 0 to Bitch in .0002 milliseconds.


I just said "Yes, Ma'am you do." and she grabbed a pack of buns and walked off. The Butcher was standing next to me and was doing his best not to burst out in laughter. He knew what I wanted to say was "Yes Ma'am you do. But you don't have the right to make a total mess out of the shelf I just finished filling with the freshest bread possible in Wise County and ruin the ones you don't like for everyone else!" But, I didn't. I maintained an even strain and took a fish to the face for the team. Let me tell you, I'm am not paid enough to take the daily ration of abuse I get from some customers. Not nearly enough.

Bridgeport shoppers will be in for a cold dose of reality when Brookshire's opens (if it ever does). You think you hate WalMart? Brookshires is structured just like them. They are a corporate operation, not home owned. You won't be able to pick up the phone and talk to the owner anytime you want. As bad as you may think IGA is, you don't realise the level of personalized customer service we aim for. We really want to give you everything you desire and then some. But we are in Wise County, not the Metroplex. There are certain things we just can't do because of our floor space and location. But dang it, I'll bend over backwards to try and make it happen so my customer will be happy.

Once again, all our stores will be open regular hours New Years Day so no need to panic. There will still be food on the shelves.

So now if you will excuse me there is a big bottle of Maker's Mark bourbon that needs some "customer service".

Happy New Year, ya'll!


The Accomplice said...

IGA does take out orders? Sorry about your day... I wasn't one of your customers today.

RPM said...

Every Wednesday we deliver to Senior Citizens and handicapped that can't make it to the store.

mzchief said...

I am constantly amazed at the fact that IGA, as the SOLE grocery store in B'port, is able to keep the shelves stocked and have ANY produce.

Bravo to IGA for a job well done.

If IGA is having trouble keeping stocked the Jolly Rancher, Cinnamon Fire candy, it is ALL my fault.